Your cover abroad

When you’re abroad, logging into the app will tell you:

• How long you’ve been away
• How many travellers you’re covering and who they are
• The cost per day given your current location
• A breakdown of your cover

You’ll also be able to switch cover on and off for your additional travellers and activities. You can even stop cover if you really need to. But you won’t be able to re-start your cover while abroad if you do this.

As you can expect, it’s pretty important that you take your phone with Wapp installed on holiday with you. Having the app installed means that you can activate your cover when you’re abroad. Otherwise, we won’t know you’re away and then we can’t cover your trip!

Once you land in a new country, we’ll use the location settings on your phone to let us know you’re abroad. We’ll then send a push notification to the phone that you’ve installed Wapp on. You just have to agree to the notification for cover to continue.

As Wapp uses the location from your phone to activate cover, the app can only be installed on 1 device at a time.

This also means that the main Wapp account holder needs to be on the trip for the cover to be active. Or we won’t know you’re away!

You don’t need to have access to mobile data or WiFi when you travel to a new country outside of the UK.

Your cover can only start if your Wapp enabled device is turned on and you have enabled notification and location settings, when you arrive in a country outside of the UK.

If your phone is then switched off while you’re away, then you won’t be able to manage your policy — including adding activities.
We will also need to know about changes to location if you’re visiting different countries for your cover to be valid.

We’ll continue to cover your trip even with your phone switched off until either you either land back in the UK and switch your phone back on again or until we’ve noticed you’ve been away for the 35 day trip limit.

All potential travellers must be registered before you leave the UK. But you can switch cover on and off for individual travellers while you’re away, as long as your cover continues.

You can add up to 4 adults (including yourself) and 4 children in total on a policy.

If your phone is lost or stolen while on holiday, don’t worry, your cover won’t stop automatically.

But if you have made any changes to your policy since your last internet connection, then these changes may have been lost.

If you can, it’s important that you install Wapp onto a different device and sign in. You’re only allowed to sign into 1 device at a time. This device will then have all of the information we have about your trip. It’s worth checking that everything you input onto Wapp has synced from your other phone if you need to do this.

If you can’t install Wapp onto a different device, then please call our Customer Service team on 0333 006 8020.

We’ll help you sort things out.

As for your phone, you may be covered to claim for the loss or damage as explained in your policy.

If you cancel your Wapp cover within 12 hours of landing in your destination, then you won’t be charged any costs for On-trip cover, but you also won’t be covered for your trip.
If you cancel after this time, your cover will stop immediately and you won’t be able to reactivate your cover for the trip you’re on. You’ll be charged for the days that you have used, including any part-days.