Payment

When confirming your policy you’ll be asked to enter your payment details. If you’ve added a monthly subscription for Cancellation Cover, then we’ll take payment at that time for the pro-rata amount for the rest of the month and will set up your payment for the first of each calendar month.
If you haven’t added a monthly subscription, then we will send a request of authorisation to your card issuer to validate your chosen payment card. We won’t take any payment at this time, but this will mean that when you’re back from your holiday we’ll be able to take payment automatically.

You can change your card details in Wapp at any time in the Billing history section.

You’ll be charged for your On-trip cover within 1-2 days of returning to the UK from the card you have authorised.

For Cancellation Cover;

• if you purchase your policy between 1st and 14th of the month you’ll be charged a one-off pro-rata amount for the rest of that month.
• if you purchase your policy on or after the 15th of the month you’ll be charged a one-off pro-rata amount for the rest of that month and the full amount for the following month.

After your prepaid period has ended, you’ll be charged on the first of every calendar month.

We accept most credit or debit cards, but not American Express or PayPal.

Card details are taken, but not stored by Wapp.

If we’re not able to take payment on the first attempt, we’ll try again after 2 days. If we still can’t take payment, we’ll email you asking you to arrange payment within 7 calendar days.

If you still haven’t paid or contacted us to arrange payment, once the 7 calendar days have passed, your policy will be cancelled, no claims will be paid and we will start procedures to recover outstanding costs, charges and debts. You may also have to pay reasonable costs we incur in doing this.

So where possible, please contact us as soon as possible to resolve any outstanding payments.