Cancelling your policy

If you don’t need your Cancellation Cover anymore, you can change your monthly subscription to £0. Any changes to your subscription will come into effect in the next calendar month. So your Cancellation Cover will continue for the remainder of the month, but will reduce down to £0 for the next.

If you decide to reinstate your cover at a later date, you can toggle it back on — no problem.

If you cancel your monthly subscription within 14 days of starting your subscription, you are entitled to a full refund — as long as you haven’t started a trip or made a claim during this time.

If you uninstall the app on your phone, your Wapp cover won’t automatically stop. You will need to cancel your policy first if you no longer need to use Wapp.

To cancel your policy, you’ll need to login to Wapp and go to ‘My account’. Here you’ll be able to cancel your policy. Cancelling your policy will mean that any current active subscriptions will be cancelled as well as any On-trip Cover that you’ve set up.

Cancelling your policy will remove any information we’ve held on travellers, including their health information, from your app. We won’t remove your details from Wapp — so you’ll still have an account and be able to see your billing history.

If you’re thinking about using Wapp for a future trip, it might be easier to keep your policy running. If you don’t have a subscription for Cancellation Cover then you won’t be billed until your next trip anyway. Keeping your details stored will mean that you only need to re-enter your health check information and any additional travellers you want to include on your policy, when setting up your cover next time.